Eric Wagenhals

IT Operations / Server Engineer


As a Systems and Network Administrator practicing Computer Science and Sociology, I drive myself (and those around me) toward contextual understanding, gathering of input, focus, responsibility, and achievement through strengths which I have always been able to count on for success.  These strengths include: Researching, Visualizing, Innovating, Collaborating, Inspiring Others, Being Detail Oriented, Planning Strategically, Negotiating, and Managing / Resolving Conflict.

Employment History

Seattle University (2019-2022)
Seattle, WA
Senior Server Engineer:  As a member of the Technology Operations Workgroup within IT Services, the Senior Server Engineer is responsible primarily for the engineering, configuration, installation, provisioning, maintenance, and decommissioning of the University's on-premises and cloud server infrastructure. This includes work across all levels of abstraction from datacenter hardware, up through virtualization systems, server operating systems and applications, and both Microsoft Azure and Amazon Web Services cloud platforms. Leveraging these resources, a high-touch, high-quality customer service is provided to the University's community of faculty, staff, and students. The Senior Server Engineer is results-oriented, and brings strong skills and experience to a diverse team, additionally providing Tier 3 Support.

Recreational Equipment, Inc. (2019-2019)
Renton, WA
Identity & Access Management Analyst:  Information Security Workgroup team member responsible for evaluating incoming identity and access management requests, and processing them appropriately. This position was a temporary position, mainly aimed at augmenting the workgroup's capacity during a time of great transition: The team was implementing / migrating over to a new management platform with more helpful and more automated workflows.

Renton Technical College (2017-2019)
Renton, WA
Systems Administrator:  Information Technology team member responsible for effective provisioning, installation/configuration, operation, optimization, and maintenance of systems, hardware, and software, and related infrastructure. Participates in research and development to enable continuing innovation within infrastructure. Ensures that system hardware, operating systems, software systems, and related procedures adhere to industry best practices, RTC values and goals, and regulatory requirements, to enable staff, faculty, and students to succeed.

Washington State Bar Association (2012-2017)
Seattle, WA
Network Administrator:  Specializing in Network Operations and Infrastructure.  Management, maintenance, analysis, design, development, testing, security, and troubleshooting of high-availability business application servers, wired and WiFi networks, switches with multiple VLANs, telephone and voicemail equipment, VMware infrastructure, storage area networks, email and communication servers, Public Key Infrastructure (PKI, Certificate Authority), virtual (VDI) and physical desktops.  Maintain network security, confidentiality, documentation, and records.  Audit software licenses ensuring compliance.  Leverage automation and scripting, simplify complex systems, strategically plan, communicate, educate, and provide high-quality customer service as Tier 2 / Tier 3 Help Desk support.
I.T. Help Desk Specialist:  Tier 1 and Tier 2 Help Desk support for WSBA staff and committee/board members on desktop hardware and software, printers, and other computing, telecom and audio/visual equipment.

Eric's Computer Service (2001-2012)
Federal Way, WA
Computer Specialist and System Builder:  Build, maintain, and support desktops and servers for community clients.

Abercrombie & Fitch (2006-2012)
Tacoma, WA
Brand Representative and Model:  High-volume retail sales, customer service, team leadership.

Apple Appraisal Associates, Inc. (2001-2004)
Federal Way, WA
Desktop Support Technician and Manager of Information Technology:  troubleshooting, networking, training, research, planning, and deployment.


University of Washington, Tacoma (2003-2011)
Tacoma, WA
Bachelor of Arts Degree;  Undergraduate research in Urban Studies and Computing & Software Systems.

Highline Community College (2003-2005)
Des Moines, WA
Associate of Arts degree, with emphasis on Computer Science, Mathematics and Psychology.  Member of Phi Theta Kappa International Honor Society.  Vice President's List Fall 2003; 3.49 cumulative GPA.

Decatur Senior High School (2000-2003)
Federal Way, WA
Graduated with high honors, lettered in music, active member of National Honor Society, awarded "All-American Scholar," awarded "National Leadership and Service Award," and studied Spanish for four years.

Experience and Proficiencies

  • Active Directory Domain Services
  • Group Policy Objects (GPOs) - Complex User/Computer policies including dependencies, software deployment and maintenance.
  • Data Recovery
  • Dell and HP Servers
  • Networks, both wired and wireless (Aruba WiFi)
  • Storage Area Networks (NetApp, HP, and Drobo)
  • Network switches (HP and Cisco) with multiple VLANs
  • VMWare infrastructure (vSphere, vCenter, View)
  • Windows Server 2000, 2003, 2008, 2008R2, 2012, 2012R2
  • Windows (Client) all versions from 3.1 to 7, 8, 8.1, and 10
  • Avaya / Audix Phone Systems
  • Exchange email and communication servers
  • Powershell Scripting
  • Public Key Infrastructure (Microsoft Certificate Authority)
  • Server, network, and workstation ecosystem planning, design, implementation, and deployment
  • Equipment needs and compatibility assessments, lifecycle analysis, and procurement through vendor relationships
  • Auditing software licenses, guaranteeing compliance and keeping accurate, detailed records
  • Working with third party security consultants, implementing recommendations including for PCI Compliance.
  • Project Management
  • Researching
  • Visualizing
  • Innovating
  • Collaborating
  • Orienting toward details
  • Planning
  • Negotiation and Conflict Management
  • Interpersonal communication
  • Technical communication
  • Web design
  • Retail sales and customer service
  • Computer application support

Professional Affiliations

  • North American System Builders Association (NASBA) member
  • Microsoft Partner Program (Member, System Builder)
  • Intel Channel Partner Program (Member, Intel Product Dealer)
  • Seagate Partner Program (Member, System Builder)
  • nVidia Channel Partners Program member
  • AMD Channel Partner Program member

Awards and Publications

  • WSBA Office of Disciplinary Counsel Employee of the Month June 2012
  • Published in the National Dean's List for College Students for two consecutive years:  2003-2004 and 2004-2005
  • Placed on the Vice President's List at Highline College
  • Member of Phi Theta Kappa International Honor Society of the Two-Year College
  • Awarded "All-American Scholar" and won the "National Leadership and Service Award" from the United States Achievement Academy (published)

References available upon request.


Eric Wagenhals
30643 21st AVE SW
Federal Way, WA 98023

(253) 653-7945 cell